Businesses are increasingly using business phones. Communication is an essential part of business in today’s global village. Gallup estimates that the United States loses an astonishing 550$ each year to poor communication. This survey emphasizes the importance of communication between businesses and customers.
The features of a business phone system are important in this regard. While there are many options for business phones systems that offer multiple features, you must first identify your requirements to get the most out of it. We will be discussing the different features of this system in this article so you can make an informed decision.
Business Phone System
First, understand the system. A business telephone system is made up of several interconnected telephones that allow operators to perform many functions such as call handling, transfer, conference calling and more.
Types
These are the most popular types of office telephone systems
Legacy Public Switched Telephone Network, (PSTN),: This system is a primitive telephone system from the late 1800s. They are powered by underground copper wires that connect the telephones. They are also called landlines.
Private Branch Exchange (PBX: This system allows the operator to switch between different landings. Therefore, it is called
Cost-effective compared to PSTN, as you don’t need individual lines for every operator
Voice over Internet Protocol (VoIP), is the most recent technology. It doesn’t involve wires, but rather the data is sent over the internet. This creates a virtual telephone system.
These systems are expensive and primitive. These systems are rapidly becoming obsolete and are being replaced by new technologies that are cheaper, more efficient, and faster than their older counterparts. VoIP is an example of modern techs that work on the internet. This setup does not require any hardware. To get started, you will only need computers and an internet connection. These systems are available from many companies. You will need to pay them monthly, or annually depending on the pricing plan that you are comfortable with.
Features of Business Phone System
1. Greetings
This script is an automated script that contains a few greeting sentences. This is the greeting that your client will hear when his or her call remains in the queue. It will not be a ringtone. The greeting should be no more than 15 seconds in length, but it can be customized. It can be entertaining for customers on the phone.
2. Auto Attendant
After the greeting, this feature directs customers to the appropriate department. The auto-attendant will direct the caller to the appropriate department by asking them for the key on their phone. This process is fully automatic and doesn’t require human intervention.
Once the customer has reached the appropriate department, the customer can talk to the operator about his problem.
3. Call forwarding
This feature is very useful when working remotely. VoIP automatically redirects incoming calls from your old number to your new device. This can be either your personal computer or mobile phone. You can also make calls from anywhere using this VoIP number. It is recognized by your contacts. It is easy to change contact information without any hassle.
4. Park in your car
Operators can place customers’ calls into a number-based call park bay. Another operator can pick up the phone from the bay while the customer waits, listing to any music you may have chosen for him. This can be very convenient if you have many operators and cannot remember which extension they are. You can also call the number remotely.
5. Call logs
Call logs simply record the caller ID and data for both incoming calls. Call logs can include caller ID, date, time, duration, status (sent to voicemail or accepted), and Status. This feature is great for tracking progress in sales, customer engagement, efficiency, and many other things.
6. Call Queues
This business telephone system feature is very helpful if you receive more calls than your capacity. Customers can call and have their calls automatically queued. They will also be informed about the number of calls that are coming up. This basically tells the customer when they can expect a reply; it may make them more patient.
7. Call recording
This feature is not available in all virtual phone systems. Operators can access all recordings from their virtual phone system in the cloud. You can use call recording to train new operators. It is a good idea to keep a recording of your conversation with your customer. These recordings will help you improve your brand and service.
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8. Conference calls
This system is essential in today’s world. This feature can be used to allow you to meet with employees while on the road. This feature was essential after the COVID 19 epidemic, when no one could go to work. This feature allows voice and video chats. This feature can also be used to deliver presentations.
9. International Calling
This function may be useful if you do business internationally. Even if the receiver is not in the same country, you can still make international calls via your VoIP device. You can also receive calls from any location around the globe.
These calls are free and there are no additional charges. The system works on the internet so you may not be aware of these charges. Instead, data is taken from your monthly allowance.
Conclusion Thoughts
As these systems become more common, there are many business telephone system features that are available. These technologies are essential if you want to remain competitive. Your business will soon be obsolete if you don’t.
